Privacy policy

This policy explains what WayReady collects through this website (wayready.app), why, and what you can do about it. It's written to meet the New Zealand Privacy Act 2020, and we apply the same standards for travellers everywhere. When the WayReady app launches, we'll update this policy to cover the passport and trip information you add in the app before you can add any.

What we collect on this website

• Your account: name, email address, the passport country you usually travel on, your email preference and any plan you showed interest in.
• Trips you save: destination, passport country and departure date.
• Support messages: your email address, the topic and your message.
• Questions you ask the website assistant, which are sent to our AI provider to write an answer. We don't store these conversations.
• Basic technical data our hosting provider records to keep the site running and secure, such as IP address and browser type.

We do not collect passport numbers, passport scans, photos or declarations on this website.

Cookies

We use essential cookies to keep you signed in. We don't use advertising cookies. If we add privacy-friendly analytics in future, we'll update this policy first.

Why we use it

• To create and run your account and show your saved trips.
• To answer your questions and support requests.
• To email you about the app and new countries, only if you asked us to.
• To keep the website secure and prevent abuse.

Who helps us run WayReady

• Supabase: account and database hosting, stored in Sydney, Australia.
• Vercel: website hosting and delivery.
• OpenAI: writes answers for the website assistant and the read-aloud voice. Data sent through its API is not used to train its models.
• Stripe: payment processing, when paid plans open. We never see your full card number.

Some of these providers process data outside New Zealand, including in Australia and the United States. We choose providers that protect personal information to standards comparable to New Zealand's.

We never sell your data

We don't sell or rent your personal information, and we don't share it with advertisers.

How long we keep it

We keep your account data until you delete your account. Support messages are kept for up to two years so we can follow up, then deleted.

Your choices and rights

• Delete your account any time from your account page. This removes your profile and saved trips.
• Ask for a copy of your information, or ask us to correct it.
• Unsubscribe from emails using the link in any email.

Email support@wayready.app with the subject “Privacy”. If you're not happy with our response, you can complain to the New Zealand Office of the Privacy Commissioner (privacy.org.nz) or, in Australia, the Office of the Australian Information Commissioner (oaic.gov.au).

Children

Accounts are for people aged 16 and over. Parents and guardians can prepare forms for children travelling with them.

Changes

If we change this policy, we'll update the date at the top, and tell account holders by email about anything significant.